Frequently asked questions (FAQs) about
Klick2Kall's click-to-call service
Here are the most frequently asked questions about our click-to-call service:
General Questions
Generating Leads with Klick2Kall
Technical Questions
Klick2Kall Pricing
Getting Started
Klick2Kall Extras
General Questions about Klick2Kall's click-to-call Service
How does the Klick2Kall Talk Button work?
When prospective customers come to your website, they will see a Klick2Kall Talk Button on the webpages of your choice. By clicking on that button, they can simply and easily make a Callback Request from you or your representative by inputting their contact info and pressing CONNECT NOW.
That's when our proprietary software contacts you via your regular telephone or cell phone (as well as via e-mail or text message if you wish), lets you know that an interested customer has requested a callback, gives you information about where on your website the request has come from and prompts you to decide whether you would like to take the call or send the caller to voicemail or an alternate associate.
If you wish to connect right away, you remain on hold briefly while the Klick2Kall service calls your prospective customer. As soon as your customer answers the phone, you're connected and free to discuss your customer's questions, as well as any sales message you choose to deliver. All this happens within 30 seconds of your customer's request thanks to Klick2Kall!
What is a Callback Request?
A Callback Request is what happens when your web visitor requests that you get in contact. You can choose to accept the call right away, send the caller to voicemail or refer the customer to one of your associates.
Who needs the Klick2Kall click-to-call service?
Everyone with a business website. Seriously. Your website is likely one of your most valuable sales tools, and if you've been relying on your site visitors' willingness to pick up a phone to call you, fill out a lengthy lead qualifying page, fill out your contact form or navigate a sea of voicemail boxes, you likely are missing out on speaking to as many as 88% of your prospects. We often are told how happy our users' customers are when they get an immediate callback thanks to Klick2Kall's click-to-call service.
If you want to convert more prospects into paying customers, build credibility for your company and increase your responsiveness to your customers, Klick2Kall is the answer.
I already offer my phone number and a contact/lead qualifying form on my website. Why is Klick2Kall more effective than these lead generation tools?
Plenty of studies have shown that every additional step you require a web visitor to take on your website results in fewer sales. As mentioned in the answer to "Who needs Klick2Kall?" your prospects simply will not take the time in most cases to fill out forms and submit requests for information. Why? Because they want answers NOW and will move on to your competitor's website if they can't get the info they want from you.
Klick2Kall takes away that barrier -- giving your web visitors an instant sense that they will get an answer from you quickly, and all they have to do is fill in their phone number and name/e-mail address if they wish and submit it to receive a callback within seconds.
How can the Klick2Kall Talk Button help me grow my business?
Klick2Kall isn't just "the latest, greatest web technology" that's all fluff and no substance. Perish the thought! Instead, Klick2Kall allows you to connect with your best prospects -- the customers who are truly interested in your products or services -- right when they are making their purchasing decisions. This is a huge opportunity for you to strike while the iron is hot and make the sale, or set up further consultations.
Plus, it means no more dreaded cold calls, building or buying lead lists. Remember, with Klick2Kall's click to call service, your customer is literally "calling you" -- so you can be 100% sure that they are already interested in what you have to offer when they submit their Callback Request. All you have to do is answer their questions and collect payment!
What's more, Klick2Kall's click to call service shows your customers that you are truly committed to offering them the best customer service possible by ensuring that you're there to help them in their time of need -- and that's the absolute best way to show that you are the right vendor to trust.
Find out more about how our click-to-call service can grow your business!
How can I boost my response rate by allowing my website visitors to submit a Klick2Kall Callback Request?
We recommend strategically placing your Klick2Kall Talk Button throughout your site on the pages that are most popular with your web visitors -- especially pages that promote specific products and services.
Your customers don't want to hunt around to find your contact information in order to ask simple questions -- they want to speak to a human being with the product knowledge they need to make their decision, and they want to do this as quickly, easily and painlessly as possible. If you make yourself available instantly with the click of a button, your customers will thank you in dollars and cents.
Can I use Klick2Kall's service for my online ads?
Yes, Klick2Kall's click to call service can be integrated on your online ads -- letting your potential customers instantly connect with you via telephone if they're interested in your ad.
Can Klick2Kall be customized to suit my needs?
Absolutely, and you have multiple types of customization to choose from. To use different buttons than the given Klick2Kall click to call buttons on your website or online ads, you can simply change a single line of HTML code to link to the right image hosted on your own website. The Callback Request form generated when your site visitor clicks on the Klick2Kall Talk Button is designed to include your name and photo; you can manage this in our easy-to-use online interface in minutes. If you would like to include your Klick2Kall Talk Button in your e-mails, we can also create a personalized E-signature Card just for you for just $49.95. Get more information.
If you have additional customization requests requiring our assistance, simply contact us for more information.
How will Klick2Kall help me get the leg up on my competitors?
Response time, plain and simple. You'll kill the competition by responding faster and easier than most of your competition -- especially right now while click-to-call technology isn't used by every vendor on the planet ... yet.
In today's world, as so many call centers are being moved abroad and consumers are getting jaded by poor customer service in all areas of their lives, by giving your customers personal attention in less than 30 seconds, you'll have the leg up on the competition. In fact, if you can get to a prospect faster than your competitors, especially in highly competitive industries such as real estate and online auctions, you'll be able to convert FAR more web visitors into dedicated customers who wouldn't dream of giving their business to anyone else.
Remember, consumers want information right away. E-mails can get lost through junk mail filters and unreliable Internet connections. Business customers don't necessarily have the time or desire to wait for an e-mail response hours or even days after a request for information is submitted to a vendor. Klick2Kall makes it possible for you to thrill even the most discerning of prospects by showing your dedication to helping them their way.
How will I improve my marketing ROI (return on investment) by using Klick2Kall?
There are two ways to make efficient use of your Klick2Kall Talk Button:
1. Increase the volume of traffic to your web pages featuring the Klick2Kall service. The more spots that you place your Klick2Kall Talk Button on your website, the easier and more efficient it is for your visitors to click to contact you.
2. Answer your phone. Sounds simple, and it works. When your Klick2Kall Talk Button is activated by a customer, you will instantly receive a call from a special Klick2Kall phone number to let you know that a potential customer is interested in speaking with you. And when you take the call, you'll get to listen to your customer rave about how fantastic it is to have instant contact with you.
If you miss the call or need to send your caller to voicemail or an alternate associate, don't worry. Your prospect's contact information is safely stored in our online system for your later use. It's easy to access and manage this data whenever it's convenient for your schedule.
What kinds of businesses can benefit from using Klick2Kall's Talk Button?
In short, any business that has a website and wants to attract and inform more customers to make more profits. Some of the current businesses that are achieving great success using Klick2Kall are:
- Real estate brokers and agents
- Automotive dealers
- Mortgage brokers
- Insurance agents
- Online media
- Small businesses
- Internet marketers
- Classified ads directories
- Travel professionals
- Financial institutions
- E-commerce sites
- eBay businesses
- Call centers
- Hotels
- Search engines and portals
The list is truly endless. If you generate leads or sales from your website, Klick2Kall can help you significantly boost your conversion rate.
Is Klick2Kall's Talk Button only for use in marketing?
No, you can use Klick2Kall anywhere that you can use HTML -- in e-mails, on your blog, in your e-zine and anywhere else you might want another person to be able to instantly contact you via telephone with the click of a button.
How can I use Klick2Kall to help my support team keep our customers happier?
Just as Klick2Kall's click to call service helps you be more responsive to prospective customers, it can also be used to ensure that your paying customers are happy with your product or service right when they need your help most.
To make sure that you're able to help your customers as efficiently as possible, Klick2Kall calls your support team using a special phone number that's instantly recognizable using caller ID, so your team will automatically know when a customer is calling from your website. And when your support team answers the phone, Klick2Kall tells support personnel exactly what part of the website this customer is clicking from. So before your employees even talk to this potential customer, they already have info about the customer and are better prepared to handle the customer's questions and requests. This will also reduce the amount of time your support members spend on the phone simply trying to figure out what the customer's interests are.
Who else is using click-to-call technology to boost their sales?
Everyone from Fortune 500 companies to mom-and-pop shops are using Klick2Kall to increase their sales conversions, upsell and provide better service to their clients. All you need is a website and a telephone number.
What's the difference between Klick2Kall's click-to-call technology and other vendors' pay-per-call services?
Unlike pay-per-call services, Klick2Kall allows you to generate as many calls as you can from your website for a simple monthly rate and the lowest per-minute fee in the industry. (You get 30 FREE talktime minutes per month with Klick2Kall to begin with. And in case you exceed that usage, you'll pay only a low $0.10 per minute rate -- the lowest in the industry! -- for all calls you make and receive.)
Pay-per-call services typically work like the pay-per-click search engines -- in other words, you have to be the highest bidder to have the top listing. With Klick2Kall's click to call service, rather than compete with other businesses for call prices, you'll simply reap all of the benefits of your customers calling you right from your website. Plus, we have no restrictions on your call volume, so you can receive all the calls you want during the month.
Why choose Klick2Kall?
For starters, the Klick2Kall click-to-call service is an inexpensive, highly effective lead generation tool for your website and online ads, and we're happy to shout that out to anyone who will listen.
If that's not enough, our focus is on helping you succeed in your business. You might even say we're obsessed with doing anything and everything we can to make you happy, and we're dedicated to providing you with the most thorough customer service possible. You can count on us to help you ensure that you are 100% satisfied with our service. And in the highly unlikely event that you aren't, we will gladly return your monthly fees. (View our guarantee.)
What's more, we're a small business ourselves and understand your specific needs. And our small, dedicated team has decades of experience in industries ranging from real estate to high-tech telephony to lead generation and Internet startups, so we know the kinds of assistance you need in growing your business, and we're here to give it.
Why choose Klick2Kall for my real estate website?
In addition to all of the reasons we've already given above, we'd modestly like to point out that we're the market-leading experts in real estate lead generation. In fact, our Co-Founder and Vice President Gerald Reedy has more than 42 years in the real estate industry, having worked as a builder and developer since 1964, and as President and CEO of our sister company, 724 Realty Solutions -- the premier lead generation and management solution for real estate professionals -- since 2001.
One special feature we offer to real estate clients is our exclusive Schedule a Showing service, which allows your customers to schedule a specific time for an onsite visit automatically on your website. And if you already have a schedule a showing feature on your website, no problem! Klick2Kall can still take the request from the customer and turn it into a phone call directly to you or the listing agent and then connect you instantly with your customer to hash out the rest of the details. You'll never mis-schedule a showing again.
Generating Leads with Klick2Kall
How can I use Klick2Kall to generate leads for my business?
Every single person who views your website is a prospective lead. And the easier you make it for your prospects to contact you when they have questions, the easier it is to turn random site visitors into leads. And that's not all.
With Klick2Kall, your leads are just that -- they're yours to keep. They haven't been generated by another lead generation firm. They haven't come from some other website or portal. They haven't been exhausted by having to fill out long forms or dealing with telemarketers. They come directly from your website and the interest you generate in your products or services in the minds of your customers. And since the Klick2Kall Talk Button is a simple snippet of HTML code, it's easy to use on every page on your website and on your online ads, so each of these tools becomes yet another great way to generate even more leads!
When a Klick2Kall lead wants to speak with me, what happens?
When your customer submits a Callback Request, your phone rings within seconds. Have caller ID on your phone? You'll recognize the special Klick2Kall phone number, 724-724-7241, so you'll know it's a Klick2Kall lead who's interested in speaking with you.
When you answer the phone, our system avatar Lisa will let you know more about the lead who wants a callback. For example, you might hear the following: “Hi, this is Lisa, your Klick2Kall assistant. A potential web visitor wishes more information on a property listed at MLS number 1234, at 121 West Street and a price of $151,000. Press 1 to connect, 2 to send client to voicemail and 3 to send client to alternate associate.”
Ready to connect? All you have to do is press 1 and wait for your lead to answer the phone, and you're well on your way to closing a deal.
Need to send your lead to voicemail? Press 2 and your customers will leave you a voicemail that you can check on our online interface or by dialing a special toll-free 1-800 number that we provide you with when you sign up for Klick2Kall.
Want to your client to speak with an alternate associate? By pressing 3, the software will then call the specified alternate associate based on what you indicate in your profile and they will now go through the same process that you did to manage the call. It's simple and straightforward to handle incoming Callback Requests from your phone.
And if you're not available, our system will send you an e-mail and/or text message to your cell phone to ensure that you're aware the call came in.
How long does it take for the Klick2Kall system to contact me after my lead has requested a callback?
This depends solely on your own phone line and call volume, but it typically doesn't take more than 30 seconds for the call to come through to you.
Can Klick2Kall find me if I am working off-site?
Klick2Kall's click to call service can find you and follow you wherever you go, so you aren't tied to your office or a particular location. Instead, you can specify multiple "Ring to" numbers in your online profile and Klick2Kall will find you wherever you are -- from your work phone or cell phone to your home phone, car phone, satellite phone or Skype phone. As long as your telephone has a number and you can answer it, we'll connect you.
I don't want to receive calls day and night. Can I determine when Klick2Kall contacts me?
Yes, our system lets you select the days and times when you can receive calls. So you won't get calls during special events, on holidays and at dinner -- unless you specifically want to, that is!
If I am not available when a Klick2Kall lead comes in, is that lead lost forever?
No. Klick2Kall provides you with a comprehensive list of all connected and missed calls that you can manage easily using our online interface, including all customer information, the date and time of the call, and input on the exact area of the website that your customer called from.
You can also use Klick2Kall's online system to schedule callback times for individual customers and Klick2Kall will call to remind you when you are supposed to call a certain client back. You can also make notes about each client that will always be saved for future reference. Each lead has its own voicemail box where you can listen to all voicemails left by each customer or by all customers -- right from your computer.
Can I access my Klick2Kall leads after the initial call comes in?
Yes, the second your customer clicks the Klick2Kall Talk Button, your lead information is available right away in our easy-to-use online system.
How will I know when a Klick2Kall lead wants to speak with me?
We make it simple for you! There are 3 ways you can be notified, which you can quickly set up in our simple online system:
1. Your phone will ring.
2. If you wish, we can send you an email with all of your call information.
3. Want to make sure you get all your Klick2Kall info on the go? Specify that we should send your cell phone a text message with your call information and you're all set!
Can I export my Klick2Kall leads for use elsewhere?
Of course! Klick2Kall knows your leads are the lifeblood of your business, so we've made it a snap to use your leads for any purpose you wish. To access and manage your leads, simply log in to our online system, and you'll see how simple it is to export your completed and missed calls in .csv or Microsoft® Excel® format. These formats will work with nearly all lead management programs.
Can I access statistics about my Klick2Kall leads so that I know which ones are working best and which can be improved?
Yes, every time you receive a call, our system tracks the location on your website where your customer requested that you Klick2Kall them. You will always know which webpages or products are generating the calls and which are not.
Can my customers still reach me with their regular telephone?
Absolutely. As long as you continue to maintain a regular phone line for your business, your customers can always pick up the phone and call you at that number with their own telephone or cell phone. They just no longer have to if you make Klick2Kall available for them to connect with you quickly and easily.
How do I (or my web guru) install the Klick2Kall Talk Button on my website and online ads?
It's simple, and often takes less than 15 minutes to get up and running!
The Klick2Kall Talk Button is a small piece of HTML code that our system automatically generates for your website. If you have experience using HTML, adding the Klick2Kall Talk Button is a matter of doing a simple "copy-and-paste" to your current webpage files. Or of course you can have your web guru do the same for you.
If you want to change the look of your Klick2Kall Talk Button to a custom button, you will need to create your desired image in a graphics program and upload it onto a website, and then tweak the Klick2Kall HTML code slightly to link to that image instead.
The Klick2Kall HTML code automatically "talks" to our online database, so as soon as your webpage is online, your Klick2Kall service is ready to roll too. The whole process is quick and painless -- and you'll have a truly interactive web presence in no time flat!
What kind of software do I need to install the Klick2Kall Talk Button on my website and online ads?
If you are simply placing the Klick2Kall Talk Button or the call window in an ad or on your website, all you have to do is place your personal Klick2Kall link in that web document using a text editor or whatever HTML editor you use to publish your website.
What kind of hardware do I need to install the Klick2Kall Talk Button on my website and online ads?
None whatsoever other than a phone to be reached at when leads start calling you. Klick2Kall takes care of all the rest on our end.
What technology powers Klick2Kall's click to call service?
Klick2Kall's click to call service is powered by proprietary software and Dialogics telephony boards that keep our system up and running smoothly. You can rest assured that we have 99.9% uptime on our system thanks to hundreds of board channels, so your customers will never face busy signals or downtime, and each connection will sound crystal clear. As a result, you will receive your Klick2Kall leads in real time, every time.
Can you install Klick2Kall on my website or online ads for me?
Of course! We charge $50 an hour for button implementation and would be happy to provide you with a quote for your needs. Contact us for more info.
What can I manage in the Klick2Kall online system?
Our system is set up to be as user-friendly as possible -- and to allow you to maximize the ways in which you can use your leads and customize your customers' experience on your website.
You can easily manage your online profile as follows:
- Select "ring to" locations where calls are forwarded to you
- Assign multiple "ring to" locations so that you receive calls at multiple lines. Great if you travel often or work off-site
- Change your e-mail address where you will receive e-mail notification of your Klick2Kall leads
- Change the phone number where you receive text message notification of your Klick2Kall leads
- Manage the times when you are available for Klick2Kall leads to be connected to you
- Change your name and logo/photo in the Callback Request window that your customers see when they click on the Klick2Kall Talk Button
You can also manage your leads quickly and easily as follows:
- View new calls to see what you've missed
- View past calls to see whom you might need to follow up with
- Access your new voicemails so that you can help prospects in need of further assistance
- Assign the times you're available to take calls from your Klick2Kall Talk Button
- Assign times to call back customers
- Write notes about each lead
- Export your list of leads to other programs
How does Klick2Kall pricing work?
Our rates are based upon how many different individual Klick2Kall users you will have and how many different URLs you will use Klick2Kall service for. (For every individual user you have, you receive separate logins and ID numbers so that the right calls go to the right person.) Plus, all plans feature 30 FREE talktime minutes per month. In case you exceed that usage, you'll pay only a low $0.10 per minute rate -- the lowest in the industry! -- for all calls you make and receive.
We also offer a FREE 30-DAY TRIAL. During this Trial, your monthly fee is waived, and again, you receive 30 FREE minutes of talktime. Your only investment is a small set-up fee!
Klick2Kall pricing:
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If you have 21 or more representatives who can benefit from the Klick2Kall service, please contact us for rates and special volume pricing.
FOR REAL ESTATE ONLY:
Schedule a Showing pricing:
Already have the Klick2Kall service? As our way of saying thank-you for being our customer, you'll save the one-time set-up fee for Schedule a Showing.
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If you have 21 or more representatives who can benefit from the Klick2Kall service, please contact us for rates and special volume pricing.
Want Schedule a Showing without the full Klick2Kall service?
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If you have 21 or more representatives who can benefit from the Klick2Kall service, please contact us for rates and special volume pricing.
Do you offer different rates for small businesses and corporations? As a small business ourselves, we know that small business marketing budgets are often tight, so our prices are scaled to match your needs. We work hard to ensure that we offer you competitive prices and the best customer service available.
Getting StartedHow can I sign up for Klick2Kall?
You can try Klick2Kall for 30 days for no monthly fee -- a savings of up to $99.95! That includes up to 30 FREE talktime minutes. All you pay is the onetime set-up fee and per-minute rate for calls beyond the 30 minutes that come with your plan.
And of course, if you're thrilled with Klick2Kall, as we think you will be, you can choose to continue after 30 days for the low monthly rate of your plan, or cancel at any time.
Which Klick2Kall plan is right for you?
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If you have 21 or more representatives who can benefit from the Klick2Kall service, please contact us for rates and special volume pricing.
If you have any questions about which plan is right for your business's lead generation needs, we're here to help. Simply click the button below or call us toll-free at 1.866.472.KALL (1.866.472.5255) between 8 a.m. and 6 p.m., Monday through Friday, and we'll be happy to help you.
Can Klick2Kall be customized to suit my needs?
Absolutely, and you have multiple types of customization to choose from.
To use different buttons than the given Klick2Kall buttons on your website or online ads, you can simply change a single line of HTML code to link to the right image hosted on your own website.
To modify the Callback Request form generated when your site visitor clicks on the Klick2Kall Talk Button is designed to include your name and photo; you can manage this in our easy-to-use online interface in minutes.
If you would like to include your Klick2Kall Talk Button in your e-mail signature, we can also create a personalized E-signature Card just for you for just $49.95. Get more information.
Real estate only: We also offer the helpful Schedule a Showing service, which allows your customers to schedule appointments to view properties quickly and easily. In traditional systems, this feature has sent you an email with the time and date that the customer wished to schedule the showing for. With the Klick2Kall Schedule a Showing service, however, you can turn that Schedule a Showing request into an instant live call. Scheduling showings is more complicated and time-sensitive than e-mail is capable of handling, especially when you're out with other clients all day. To work as effectively and efficiently as possible, Klick2Kall Schedule a Showing lets you sort showing details out with your prospect over the phone.
Schedule a Showing plans:
Already have the Klick2Kall service? As our way of saying thank-you for being our customer, you'll save the one-time set-up fee for Schedule a Showing.
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If you have 21 or more representatives who can benefit from the Klick2Kall service, please contact us for rates and special volume pricing.
Want Schedule a Showing without the full Klick2Kall service?
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If you have 21 or more representatives who can benefit from the Klick2Kall service, please contact us for rates and special volume pricing.
If you have additional customization requests, simply contact us for more information.
Have additional questions about the Klick2Kall click-to-call service?
Simply click to call us now below! Or contact us with your questions about our click to call service and we will get back to you shortly.